Last updated: 22/06/2026
At Outdoor Storage Boxes, we aim to dispatch orders quickly and deliver your products safely across Australia.
This Delivery Policy applies to purchases made through our website: https://www.outdoorstorageboxes.com.au
Dispatch Location
All orders are dispatched from our warehouse in Coolaroo, VIC 3048.
Dispatch Timeframes
We aim to dispatch most orders within 1–2 business days after full payment has been received.
Orders are processed Monday to Friday, excluding weekends and public holidays.
During busy periods, sale events, courier delays, stock movement, or public holidays, dispatch may take slightly longer.
Once your order has been dispatched, you will receive tracking information by email where tracking is available.
Estimated Delivery Timeframes
After dispatch, estimated delivery timeframes are usually:
- Metro areas: 1–3 business days
- Regional and rural areas: 3–5 business days
- Remote areas: may take longer depending on courier availability and location
These timeframes are estimates only and are not guaranteed.
Delivery may be delayed due to courier network delays, peak seasons, public holidays, weather, traffic, rural or remote delivery routes, access issues, or other circumstances outside our control.
Delivery Providers
We use a range of courier, freight, and shipping providers depending on the size of the order, delivery location, and available services.
This may include courier companies, freight carriers, and shipping aggregators.
The courier used for your order may vary depending on your location and the product ordered.
Bulky Item Deliveries
Many of our products are bulky or oversized. Delivery services may vary depending on the courier and delivery address.
Unless otherwise agreed in writing, delivery is generally to the address provided at checkout and may be limited to ground-floor access or the closest accessible point for the courier.
Couriers may not be able to carry bulky items upstairs, through narrow access points, inside the property, to a specific room, or to locations with restricted access.
Please ensure the delivery address is suitable for bulky item delivery.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your delivery details carefully before placing your order.
If an incorrect or incomplete address is provided, or if redelivery, storage, address correction, or return-to-sender fees are charged by the courier, these costs may be passed on to the customer.
Missed Deliveries and Redelivery
If the courier is unable to deliver your order, they may leave a card, attempt redelivery, deliver to a collection point, or contact you directly depending on their process.
Any redelivery, storage, depot collection, or return-to-sender charges applied by the courier may be the responsibility of the customer where the issue is caused by missed delivery, incorrect address, access restrictions, or failure to collect the order.
Authority to Leave
Some deliveries may be eligible for authority to leave.
If you request or provide authority to leave, you accept responsibility for the order once the courier records the item as delivered.
Outdoor Storage Boxes is not responsible for theft, loss, weather exposure, or damage after an order has been delivered according to the courier’s tracking or delivery confirmation.
Tracking
Once your order has been dispatched, tracking details will be emailed to you where available.
Tracking updates are provided by the courier and may take time to appear after dispatch.
If your tracking has not updated for several business days, please contact us and we can assist with an enquiry.
Delivery Delays
If your order has not arrived within 10 business days after dispatch, please contact us so we can investigate with the courier.
Please include your order number and delivery address when contacting us.
We will do our best to assist with courier enquiries; however, courier delays can occur and may be outside our direct control.
Lost or Damaged in Transit
If your order appears to be lost or has arrived damaged, please contact us as soon as possible at [email protected].
For damaged deliveries, please provide:
- your order number
- photos of the packaging
- photos of the damaged product
- a brief description of the issue
Please keep the product and packaging until we have reviewed the issue and provided further instructions.
We will assess the issue and work with you to arrange a suitable solution in accordance with our Return & Refund Policy and your rights under Australian Consumer Law.
Contact Us
For delivery enquiries, please contact:
Outdoor Storage Boxes
Email: [email protected]
Location: Coolaroo, VIC 3048
Website: https://www.outdoorstorageboxes.com.au